Your Feedback Matters

Complaints, Compliments & Suggestions

At Undefeeted Podiatry, we are committed to delivering exceptional care and creating positive experiences for every patient.

Your feedback is incredibly valuable to us. Whether you would like to recognise a team member for outstanding care, suggest an improvement, or let us know when something hasn't met your expectations, we genuinely appreciate hearing from you.

Every piece of feedback helps us learn, improve and continue providing the highest standard of podiatry care to our community.

How to Share Your Feedback

Please email your feedback to:

Email: info@undefeeted-podiatry.com

To help us respond as efficiently as possible, please include:

• Your full name
• Your preferred contact number
• The date of your appointment, if applicable
• A description of your feedback, compliment, suggestion or concern
• The outcome you are hoping to achieve, where applicable

Supporting documents or photographs may also be attached if relevant.

What Happens Next?

Once we receive your email:

• We will acknowledge your correspondence within three (3) business days.
• Your feedback will be reviewed by the appropriate member of our leadership team.
• If further information is required, we will contact you.
• We will investigate any concerns fairly, respectfully and confidentially.
• Where appropriate, we will work with you to achieve a reasonable resolution.

Some matters may require additional investigation. If this is the case, we will keep you informed throughout the process.

Our Commitment to You

We believe that open and respectful communication leads to better care.

Providing feedback—whether positive or constructive—will never affect your access to our services or the quality of care you receive.

Compliments are shared with our team and help us celebrate staff who consistently deliver exceptional patient experiences. Suggestions help us improve our services, and complaints provide us with opportunities to learn and do better.

All feedback is managed confidentially and in accordance with our Privacy Policy and Complaints & Feedback Policy.

Thank you for taking the time to share your experience with us. Your feedback plays an important role in helping us continually improve the care we provide to our community.